Terms and Conditions
Welcome to Lamore Living Ltd. By accessing or using our website (www.lamorelivingltd.co.uk), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
- Company Details: Lamore Living Ltd, is a UK-based furniture retailer.
- Contact Information:
- Phone: 0 1484 501 061
- Email: support@lamorelivingltd.co.uk
- Website Usage: By using this website, you confirm that you are at least 18 years old and legally capable of entering into contracts.
2. Products
- Product Descriptions: We strive to ensure all product descriptions, images, and specifications are accurate. However, slight variations may occur.
- Availability: Products are subject to availability. In the event of an out-of-stock item, we will notify you and provide an estimated restock date or offer a suitable alternative.
- Custom Orders: Custom-made products are non-refundable unless faulty.
3. Pricing and Payments
- Pricing:
- All prices are displayed in GBP (£) and include VAT.
- Delivery fees are added during checkout and vary depending on location and product type.
- Payment Methods:
- We accept major credit and debit cards, PayPal, and Klarna financing options.
- Payments must be made in full before dispatch.
4. Delivery
- Shipping Policy: Refer to our Shipping and Delivery Policy for detailed information on delivery charges, timescales, and conditions.
- Missed Deliveries: If you are unavailable at the agreed delivery time, a re-delivery fee may apply.
5. Returns and Refunds
- Eligibility: Items must be returned in their original condition within 14 days of delivery.
- Exclusions: Custom-made items and mattresses are non-returnable unless faulty.
- Refund Process: Refunds are processed within 14 working days upon receipt and inspection of returned goods.
- Faulty Items: Contact us immediately if an item arrives damaged or defective. We will arrange for repair, replacement, or refund.
6. Cancellation Policy
- Order Cancellations:
- Standard products can be canceled within 24 hours of placing the order.
- Custom orders cannot be canceled once production has started.
- Refund Timeline: Refunds for canceled orders are processed within 7 working days.
7. Warranty
- We offer a 5-year warranty on all bed frames and a 1-year warranty on mattresses unless otherwise specified.
- Warranty covers manufacturing defects but excludes wear and tear, accidental damage, or misuse.
8. Website Usage
- Intellectual Property: All content, including images, text, and design, is the property of Lamore Living Ltd and may not be used without prior permission.
- Third-Party Links: Our website may include links to third-party sites. We are not responsible for their content or practices.
9. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy, ensuring compliance with GDPR and other data protection regulations.
10. Liability
- Lamore Living Ltd is not liable for delays or failure to deliver due to circumstances beyond our control (e.g., strikes, weather, pandemics).
- Our liability for any claim is limited to the purchase price of the product in question.
11. Disputes and Governing Law
- These terms are governed by the laws of England and Wales.
- In the event of a dispute, we encourage you to contact us directly to seek resolution.
12. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.
Contact Us
For questions, clarifications, or assistance, please reach out to:
- Phone: 1 484 501 061
- Email: support@lamorelivingltd.co.uk
Thank you for choosing Lamore Living Ltd. We look forward to enhancing your home with our premium furniture.