Frequently Asked Questions
1. General Information
Q: What types of beds and mattresses do you offer?
We offer a wide range of premium-quality beds, including upholstered bed frames, divan beds, ottoman storage beds, and luxury mattresses designed for ultimate comfort.
Q: Are your products customizable?
Yes, many of our beds and headboards can be customized in terms of size, fabric, and finish to suit your preferences.
Q: Do you have a showroom?
Currently, we operate online to provide you with a seamless shopping experience. However, you can order free fabric samples to get a better feel for our products before purchasing.
2. Orders and Payments
Q: How do I place an order?
You can easily place an order on our website by selecting your desired product, customizing it (if applicable), and proceeding to checkout.
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods for your convenience.
Q: Can I modify my order after placing it?
If you need to make changes, contact us at 1 484 501 061 or email Support@Lamorelivingltd.co.uk within 24 hours of placing your order.
3. Delivery and Shipping
Q: Do you offer free delivery?
Yes, we provide free delivery across most parts of the UK. Additional charges may apply for remote areas, which will be displayed at checkout.
Q: How long does delivery take?
Delivery times vary by product. Standard items typically arrive within 5–7 working days, while bespoke or made-to-order products may take 2–4 weeks.
Q: Will the delivery team assemble my bed?
Yes, we offer free assembly for most of our beds during delivery. Please check the product details for confirmation.
Q: Can I track my order?
Yes, you will receive a tracking link once your order is dispatched, so you can monitor its progress.
4. Returns and Refunds
Q: What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Customized products are non-refundable unless they arrive damaged or defective.
Q: How do I request a return?
Contact us at Support@Lamorelivingltd.co.uk with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.
5. Product Care and Maintenance
Q: How do I maintain my upholstered bed frame?
Regularly vacuum the fabric using a soft brush attachment and spot-clean stains with a mild detergent and warm water.
Q: Can I flip or rotate your mattresses?
Some of our mattresses are dual-sided and can be flipped. Others are single-sided and should only be rotated. Please refer to the specific product details for guidance.
Q: Are your mattresses hypoallergenic?
Yes, many of our mattresses feature hypoallergenic materials, making them suitable for allergy sufferers.
6. Customization and Sizing
Q: Do you offer non-standard bed sizes?
Yes, we can create custom-sized beds to fit your specific needs. Contact us for more details.
Q: How can I choose the right mattress size?
We offer sizes ranging from small single (2FT6) to super king (6FT). Use our mattress size guide on the website to find the perfect fit for your space.
7. Sustainability and Materials
Q: Are your materials eco-friendly?
We strive to use sustainable and ethically sourced materials wherever possible, ensuring quality and environmental responsibility.
Q: Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Specific warranty details are available on each product page.
8. Assistance and Support
Q: Can I get help choosing the right bed or mattress?
Absolutely! Our customer support team is here to help. Contact us via 1 484 501 061 or email Support@Lamorelivingltd.co.uk for personalized advice.
Q: Do you offer discounts for bulk or trade purchases?
Yes, we offer competitive pricing for bulk or trade orders. Please reach out for a custom quote.